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Paying Off Your Mortgage

  • Updated

If you’re looking to refinance or you’d like to pay off your loan early, you can initiate the payoff process whenever you’re ready. If you’re close to making your final mortgage payment, we'll reach out a few months ahead of time with details about the payoff process. Keep in mind, you’ll only be able to pay off your mortgage through certified funds—wire transfer, Real-Time Payment (RTP), certified check, or cashier’s check. Here’s how:

Initiating a Payoff

  1. Log in to your account
  2. Go to the "Payment" page
  3. On the "Payment Actions" card, select the "Request a Payoff Statement" option

You can also have an Authorized Third Party, such as a Title Company, request a payoff statement:

  1. Have them email payoff-Q@lakeview.servicemacusa.com 
  2. Include a signed authorized third party form (if authorization is not already on file)
  3. We will send the statement within 5 business days

Sending Certified Funds

Once you request a payoff statement, the instructions to submit a wire transfer, certified check, or cashier's check—which all qualify as certified funds—will be provided on the payoff statement.

Certified or cashier's checks should be sent to the address below. 

Attn: Cashiering

ServiceMac, LLC, 

PO Box 71319, 

Charlotte, NC 28272

💡 Tip: Wires and RTPs received after 4PM ET will be processed the next business day. Payoffs are not posted on weekends or holidays, and daily interest accrues for those days.

 

More about Payoffs

  • It may take up to 14 days for us to receive your payoff funds if sent via certified or cashier’s check.
  • Any remaining funds in your escrow account, your unapplied balance, as well as any overages from your payoff payment will be processed.
  • If you have a pending escrow refund or disbursement, we'll wait for these payments to settle before sending your refund.  
  • We'll send you a check for any refunds associated with your payoff.
  • If you send us a payment after your loan is paid off, we’ll include that payment in the payoff refund we send to you. And if you send us a payment after we've sent your payoff refund, we’ll send that payment back separately as its own refund.

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