If you have recently been impacted by a natural disaster, you may be feeling overwhelmed. ServiceMac is here to help you navigate this difficult time, and we’ll do everything in our power to get you back on track. Below are a few tips on what to do after a natural disaster strikes.
Reach out to Loved Ones, Family, and Friends
When a disaster strikes, the safety of your loved ones is paramount. Call your neighbors, family, and friends to check up on them and let them know you’re okay. If you need help reconnecting with family, you can register with the American Red Cross for assistance contacting loved ones.
Be Careful Returning to Your Home and Find Temporary Lodging if Necessary
It may not be safe to return to your home immediately after a disaster. You should not attempt to travel through floodwaters or pass through blocked roads. No matter the type of disaster, it’s critical that you follow guidance from your local authorities.
If you need to stay somewhere outside your home, your homeowners insurance policy may help subsidize temporary lodging. Check your insurance policy—if temporary lodging isn’t covered by insurance, you may be eligible for FEMA’s temporary housing assistance at disasterassistance.gov. The Red Cross also offers an online directory of disaster shelters where you may be able to stay.
What to do if Your Home is Damaged
If your house is damaged, the most important thing to do is let your insurance provider and ServiceMac know early, so that we can take the necessary actions to address the damage. You can begin this process by following these steps:
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Contact us early. The sooner you contact us about your situation, the sooner we can help you start having your home repaired.
- Email (Fastest): Send an email to support-Q@lakeviewservicemacusa.com. Be sure to include your loan number in the message.
- Phone: Call us or have your insurance agent call us at our toll-free number: 855-218-3690.
- File a claim with your homeowners insurance provider. For further instructions, see our article on property damage and insurance claims.
- Keep track of all expenses and save receipts. Insurance companies may ask for them later.
What to do if You’re Having Trouble Making Your Monthly Payment
Disasters can be disruptive to all facets of your life, including your personal finances. If you’ve been financially impacted, contact us using either option below so we can help you get back on your feet. Mortgage assistance options are available to help you get through this difficult time.
- Email (Fastest): Send an email to mortgage-insurance-Q@lakeview.servicemacusa.com to get in touch with a mortgage assistance specialist. In the email, include your loan number and the best times for a specialist to call you.
- Phone: Call us toll-free at 855-913-5997 and ask to speak to a mortgage assistance specialist.
Additional Resources
In addition to contacting our team, several disaster assistance resources are available, including:
- Federal Emergency Management Agency (FEMA) at www.disasterassistance.gov
- American Red Cross at 800-733-2767
For a list of HUD-approved housing counseling agencies that can provide free foreclosure prevention counseling, debt management information, disaster assistance, and translation or other language assistance, contact one of the following federal government agencies:
- U.S. Department of Housing and Urban Development (HUD) at 800-569-4287 or www.hud.gov/counseling
- Consumer Financial Protection Bureau (CFPB) at 855-411-2372 or www.consumerfinance.gov/mortgagehelp
For additional information on disaster assistance, you may also visit:
- Fannie Mae at www.KnowYourOptions.com or 877-833-1746
- Freddie Mac at https://sf.freddiemac.com/working-with-us/servicing/products-programs/disaster-relief or 800-373-3343
We’re here to help, so please don't hesitate to reach out to us directly.